Terms of Service

Please read these terms carefully before using our website and services. By using our services, you agree to these terms.

Last updated: December 2024

Acceptance of Terms

By accessing and using the Skinous Aesthetics website and services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service apply to all visitors, users, and others who access or use our service.

If you do not agree to abide by the above, please do not use this service.

Use License

Permission is granted to temporarily download one copy of the materials on Skinous Aesthetics' website for personal, non-commercial transitory viewing only.

This license shall automatically terminate if you violate any of these restrictions:

  • Modify or copy the materials
  • Use the materials for commercial purposes or public display
  • Attempt to decompile or reverse engineer any software
  • Remove any copyright or proprietary notations

Products & Services

Product Orders

  • • All prices are in South African Rand (ZAR)
  • • Prices subject to change without notice
  • • Product availability not guaranteed
  • • We reserve the right to limit quantities

Service Bookings

  • • Appointments subject to availability
  • • 24-hour cancellation policy applies
  • • Late arrivals may result in shortened sessions
  • • Health questionnaire required

Payment Terms

Accepted Payments

  • • Credit/Debit Cards
  • • Bank Transfers
  • • Cash (in-store only)

Payment Security

  • • SSL encrypted transactions
  • • PCI DSS compliant
  • • No card details stored

Failed Payments

  • • Orders may be cancelled
  • • Appointments may be released
  • • Additional fees may apply

Returns & Refunds

Product Returns

  • 30-day return policy for unopened products
  • Items must be in original packaging
  • Proof of purchase required
  • Return shipping costs apply
  • Hygiene products cannot be returned if opened

Service Cancellations

  • Full refund if cancelled 24+ hours before
  • 50% refund if cancelled 12-24 hours before
  • No refund for same-day cancellations
  • Emergency exceptions considered case-by-case
  • Refunds processed within 5-7 business days

Disclaimers & Limitations

Important Notice

The materials on Skinous Aesthetics' website are provided on an 'as is' basis. Skinous Aesthetics makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Limitations

  • We do not warrant that our website will be uninterrupted or error-free
  • We are not responsible for technical malfunctions or interruptions
  • Individual results from beauty treatments may vary
  • Allergic reactions or sensitivities are the customer's responsibility to disclose

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of South Africa. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Dispute Resolution

Any disputes arising from these terms will first be addressed through good faith negotiations. If unresolved, disputes will be settled through binding arbitration in accordance with South African law.

Questions About These Terms

If you have any questions about these Terms of Service, please contact us:

Phone

+27 81 541 8521

These Terms of Service may be revised at any time without notice. By using this website, you are agreeing to be bound by the current version of these terms.