Our Policies

Please review our policies to ensure a smooth and enjoyable experience at Skinous Aesthetics.

Booking & Cancellation Policy

Booking Fee Required

Due to increased late cancellations and no-shows, and prime appointment times being limited, Skinous Aesthetics requires clients to pay a booking fee to confirm appointments. This helps reduce no-shows and late cancellations, ensuring availability for all our clients.

Cancellation Terms

24+ hours notice: Booking fee can be transferred to new appointment
Less than 24 hours: Booking fee will NOT be refunded
No-show appointments: Booking fee will NOT be refunded

Booking Process

Appointments secured only after booking fee payment
Booking fee is redeemable against treatment cost
SMS reminder sent day before appointment

Payment Policy

Accepted Payment Methods

Cash
Debit/Credit Cards
EFT(immediate payment required on treatment day)

Payment Terms

Full payment required at conclusion of each service
Booking fee payments via EFT to info@skinousaesthetics.co.za
SMS/WhatsApp payments: +27 81 541 8521

Timekeeping Policy

Client Arrival

Arrive early to relax and prepare for your treatment
15+ minutes late without notice may require rescheduling
Late arrivals may result in shortened treatment time

Our Commitment

We value your time and minimize waiting periods
We'll notify you if we're running behind schedule

Treatment Warranty & Refunds

48-Hour Treatment Warranty

While every care is taken to provide treatments that last, some wear and tear may occur. We're happy to repair any treatment issues that happen within 48 hours at no charge. Please follow aftercare advice for best results.

Repair Services

Within 48 hours: Free repairs
After 48 hours: Chargeable repairs available

Refund Policy

We do NOT issue refunds. Please ensure you're satisfied with your treatment before leaving. We welcome the opportunity to address any concerns.

Salon Safety & Guidelines

For Everyone's Comfort

Children under 14 years old are not permitted
Pets are not allowed in the treatment areas
We maintain a relaxed, professional atmosphere

Age Restrictions

Advanced treatments for clients under 16 require a parent or guardian to be present during the appointment for safety and consent purposes.

Gift Vouchers

Gift vouchers are valuable items - treat them like cash
Cannot be replaced if lost or stolen
Cannot be exchanged for cash
Expiration: 12 months from purchase date - NO EXCEPTIONS

Questions About Our Policies?

If you have any questions about our policies or need clarification, please don't hesitate to contact us.

Call +27 81 541 8521 Contact Us